Oruma Matrimony offers premium membership plans that allow users to access additional matchmaking features. By purchasing a membership, you agree to the terms outlined in this refund policy.

General Policy

Membership payments made on Oruma Matrimony are generally non-refundable once the payment is successfully processed.

Eligible Refund Situations

Refunds may be considered only in limited circumstances such as:

• Duplicate payment transactions
• Technical errors during payment processing
• Payment charged but membership not activated

Non-Refundable Situations

• Change of mind after purchasing membership
• Inability to find a suitable match
• User choosing not to continue using the platform
• Account suspension due to violation of platform rules

Refund Request Process

Users requesting a refund must contact our support team within 7 days of the payment transaction. Each request will be reviewed based on the circumstances of the transaction.

Refund Processing

If a refund request is approved, the refund will be processed through the original payment method used for the transaction. Processing time may vary depending on the payment provider.

Contact Us

For refund related queries, please contact:

• Email: help@orumamatrimony.in
• WhatsApp / Phone: +91 8075904751
• Website: https://orumamatrimony.in